Microsoft Dynamics 365 CRM - Customer Relationship Management
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Unified CRM is a platform that provides solutions to automate customer experience delivery procedures that boost loyalty while maximizing productivity by fully using your data with AI-driven insights.
Dynamics 365 will give you a flexible and customizable solution to suit your business requirements. It is available as a stand-alone application for the needs of a specific line of business or as multiple CRM tools that can be used as a powerful integrated solution.
Better customer experience is what matters the most. Understanding your customers is the key to growing customer relationships and building brand loyalty.
Strengthen your customer relationships and grow your business faster with more precise and confident data-driven decisions by connecting all your customer data and applying intelligence to it.
Once you have a foundational idea, go through the features that make a top CRM solution the best CRM for you.
A unified CRM platform saves time by eliminating monotonous data entry in multiple systems. As a unified solution connects to all your existing data, it provides a complete illustration of customer relationships and one source of data integrity for decision making—efficiently transforming your data-siloed organization into a data-driven one.
Every process in CRM can be streamlined and accelerated with intelligent automation.
A huge advantage of fully interconnected data is the ability to analyse it with AI, as the patterns that might take months to recognize, are instantly apparent to AI, which helps you glean insights across your enterprise for data-driven decision-making. Your data is one of your major competitive assets and taking full advantage of it hastens success.
Choosing a CRM solution that fits your goals and has the intelligence, ease of use, and data connectivity that you need benefits your entire organization. Microsoft Dynamics 365 provides several business applications with CRM functionality that can be utilized alone or together to accomplish your goals.
Microsoft Dynamics 365 Marketing
Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Customer Service
Microsoft Dynamics 365 Field Service
Microsoft Dynamics 365 Customer Insights
Spawn multichannel marketing campaigns, develop sales-ready leads, and align your sales and marketing teams with planning and tracking tools that can be integrated with your prevailing apps and services.
Elevate customer experiences
Engage customers in real-time
Win customers and earn loyalty faster
Personalize customer experiences with AI
Build customer trust with a unified, flexible platform
Go ahead with sales force automation to better understand customer demands, engage more successfully, and win more deals. Sell smarter with entrenched insights, nurture relationships, enhance productivity, speed up sales performance, and innovate with an innovative and adaptable platform. Use AI capabilities to track customer relationships and automate sales execution with circumstantial triggers that drive sales strategy.
Insights-based sales acceleration
Win new customers through teamwork
Accelerate revenue with AI
Predict and manage pipelines with confidence
Improve customer calls through feedback
Provide guided, intelligent service and assistance on any channel with a distinctive ability to work with your existing systems. Empower customers and agents with the tools they to ensure quick and accurate solutions, every time.
Earn customers for life
Provide self-service support
Personalize customer experiences
Increase agent productivity
Optimize service operations
Deliver proactive service with IoT
Streamline scheduling, inventory management, and on-site efficiency. Offering quick and transparent communications and tracking functionalities will keep the customers connected to your field agents. Empower your employees to foresee resource demand and work together with collaborative tools that are painless to tailor to your business.
Deliver exceptional service
Personalize customer experiences
Increase worker productivity
Optimize service operations
Dynamics 365 Customer Insights Capabilities helps to Transform your customer data to drive understanding, reveal actionable insights, and personalize connected customer experiences.
Leading enterprise customer data platform
Dynamics 365 Customer Insights Capabilities
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